Hospital Policies

AFTER HOURS/EMERGENCY
Dr. Mitchell and Dr. Lewis are available to take phone calls during regular business hours. If you have any question or concerns, please call the clinic at 571-434-0250 and leave a message on their voice mail. They will try to return your call as soon as possible.

If you feel you have an emergency situation please call The TLC Life Center in Leesburg at 703-777-5755.

If you believe your pet has been exposed to a toxin or poison, please call the National Animal Poison Control Center at 1-888-426-4435

PRESCRIPTIONS
If you need to refill a prescription, please phone ahead so that we may have your medications ready when you arrive.

PAYMENT POLICY
Payment is due at the time of your visit. We accept Cash, Visa, Mastercard and Care Credit. AMC does not extent credit and you are responsible for all fees for products and services rendered. Deposits are required for extensive medical and surgical treatments that require hospitalization of your pet.

If your balance is not paid in a timely fashion, you will be responsible not only for the balance due but any collection and /or reasonable attorney fees that are incurred in the attempt to collect this debt.

LATENESS/CANCELLATION
In order to serve everyone in a timely fashion we ask that you make every attempt to arrive for your appointment on time. If you are a new client or you are bringing a new pet, please allow additional time before your appointment to fill out the necessary paperwork.

If you find you are running late we ask that you call, we may be able to make adjustments to the schedule. Should you be more than 10 minutes late for your appointment you may be asked to reschedule. Evening and weekend appointments are in high demand, if you are unable to make your appointment please provide us with 24 hour cancellation notice so we may offer that time to another client.

We will make every attempt to see all appointments in a timely fashion. In the event that we are responding to an emergency we ask that you please be patient and we will resume seeing our scheduled appointments as soon as possible.